The Port of Trelleborg’s latest customer survey shows a stable and positive development. This year’s result reaches 7.3 out of 10, with particularly strong ratings in environmental performance, safety, and the overall impression.
“The result confirms our strong position as one of Northern Europe’s most important transport hubs. We are especially pleased that our customers highlight our flexibility and customer service,” says Malin Collin, CEO, Port of Trelleborg.
This year, the survey’s target group was expanded. In addition to the ferry operators TT-Line, Stena Line and Polsca (Unity Line), it also included freight forwarders, haulage companies, and rail operators. At the same time, the response rate increased, resulting in a more reliable and representative outcome.
What customers value most
Customers particularly highlight three key strengths of Port of Trelleborg:
- Its strategic geographic location close to the European continent
- Operational flexibility
- High frequency of ferry departures
Several respondents also emphasize the positive and helpful attitude of employees as a key success factor:
“You catch more bees with honey than with vinegar.”
Accessibility is especially important for haulage companies and freight forwarders:
“Multiple connection possibilities”
“The possibility to pick up and drop off trailers at any time”
Areas for improvement identified
Despite the positive results, there are areas for development, primarily regarding long-term parking and secure parking in connection to the port area.
Work has already begun to develop concrete and feasible measures, with the aim of further improving the customer experience.
Long-term follow-up
The customer survey is conducted annually and serves as an important tool for tracking development over time, comparing key metrics, and ensuring that the Port of Trelleborg meets customer needs.
The Port of Trelleborg is Scandinavia’s largest RoRo port for rolling cargo and handles a significant share of Sweden’s exports and imports. Ferry connections operate all-year-round, 24/7, linking Trelleborg with the continent via Rostock, Travemünde, Swinoujscie and Klaipėda. In 2025, the port handled 11.7 million tonnes of cargo distributed across 1.2 million units, while approximately 1.6 million passengers passed through the port. The Port of Trelleborg, owned by the Municipality of Trelleborg, is responsible for the operation, maintenance, and development of the port facilities. The company reported a turnover of SEK 315 million in 2025 and has approximately 130 employees.